Shipping policy
Order Processing & Dispatch
We prepare and dispatch all valid orders within 1–4 business days after payment confirmation, minimizing waiting periods to ensure you receive your items in a timely and efficient manner.
International Shipping & Delivery Time
Our standard international delivery typically takes 6–14 days to reach global destinations. Delivery times may vary slightly depending on your shipping location and local customs clearance progress. You can select the rush shipping option at checkout to enjoy expedited delivery services.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed at checkout prior to payment, with zero hidden fees or additional surcharges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend checking your local import regulations before placing an order to avoid unexpected extra costs.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials tailored for fresh goods, fully protecting your items and preserving product quality during transit.
For high-value orders, optional shipping insurance is available at checkout, providing extra shipment protection and peace of mind for every purchase.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the package, and contact our support team immediately.
If any product defects are discovered after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: support@lachzone.shop or phone: +64 21 203 8471.
Thank you for choosing LACHLAN OWEN SCOTT! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.